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Personal Data Protection Act (PDPA)

Respecting your privacy and protecting your personal data

Nippon Paint collects information to understand your needs better. This helps us to improve our services and the way we communicate with you.

We know that privacy is important to you and we strive to be as open and transparent as possible in how we serve you.

We conduct our business in compliance with the Personal Data Protection Act (PDPA) and have implemented additional measures to protect your personal information.

Nippon Paint’s Data Protection Policy aims to help you understand how we collect, use, share and protect your personal information.

Ways we collect your personal information

We may collect your personal information when you:

  • Subscribe to our services
  • Register for a specific product or service (e.g. registering your interest to purchase painting service package)
  • Sign up for alerts or newsletters
  • Contact us with a question or request for assistance
  • Participate in a competition, lucky draw or survey
  • Visit our websites or other owned media such as Facebook, Instagram

The information we collect

The information we collect, with your consent, depends on the Nippon Paint products and services you use and subscribe to. Here are key examples:

  • Your identity– This includes address, telephone number, e-mail address, date of birth, as well as service-related information such as bank and credit card details, device ID and IP address. However, we do not collect NRIC, FIN or passport numbers, in compliance with Personal Data Protection Act (PDPA).
  • Your interaction with us– For example, a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us.
  • Information on our products and our network– For example, information on the performance of our product on our network such as website, Facebook, Instagram.
  • Your preferences– This is based on what you share with us on how you would like to be contacted, and your preferred products, services and lifestyle activities for example. By accessing our websites, you agree to receive these cookies on your device.
  • A cookie is a small text file that contains information that can later be analysed by us to facilitate your access to our websites, gather statistical data, and personalise your online experience. We currently use cookies on our websites for purposes including, but are not limited to, detecting your web browser’s multimedia capabilities, tracking promotional advertisements that we have displayed to you, maintaining current login and purchase information on secure portions of the website and providing a unique identifier to your computer so that we can generate statistics regarding the usage of our website.
  • Information from other organisations– These organisations include fraud-prevention agencies, business directories, credit reference agencies or individuals we believe you have authorised to provide your personal details on your behalf.

How we use your information

We may use your information for:

Provisioning & administration of services
  • Process your orders and commence or terminate services
  • Enable us to process bills and payments
  • Respond to enquiries and requests from you or people you have authorised
  • Inform you about service upgrades and updates
  • Conduct market research and customer satisfaction surveys to improve our customer service; develop new products, as well as personalise the services we offer you
Sharing of rewards and benefits
  • Offer rewards and promotions, and share promotional benefits and loyalty programs which you may qualify for
  • Provide updates, offers, invitations to events and deliver relevant advertising, including through voice and SMS with your prior consent or if otherwise permitted under local laws and regulations
Security and risk management
  • Inform you of service and security issues
  • Prevent and detect fraud or other crimes and recover debts
  • Conduct internal audits
  • Ensure the safety and security of our properties and systems
  • Conduct checks against money laundering, terrorism financing and related risks
Legal & regulatory requirements
  • Meet legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies

We will not use your personal data for purposes other than what we have informed you, or which are permitted under local laws and regulations.

We will not offer, publish or share your personal data with third parties outside of the Nippon Paint for commercial purposes, without seeking your explicit permission.

We will retain your information for only as long as there is a business or legal need.

Sharing your information

We may share your information with:

  • Companies in the NIPSEA Group
  • Business partners and vendors we work with to deliver services you have engaged to
  • Industry regulators and other government organisations, as required by local laws and regulations
  • Financial institutions for purposes such as facilitating GIRO payments
  • Research institutions for market analysis purposes

Your information is disclosed to the above only for relevant purposes (please refer to those mentioned in this Policy) or to protect the interests of our customers.

In some cases, we encrypt, anonymise and aggregate the information before sharing it. Anonymising means stripping the information of personally identifiable features. Aggregating means presenting the information in groups or segments e.g. age groups.

We will also ensure that overseas organisations we work with observe strict confidentiality and data protection obligations.

 

WITHDRAWING YOUR CONSENT

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

 

ACCESS TO AND CORRECTION OF PERSONAL DATA

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

PROTECTION OF PERSONAL DATA

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures within our control.

 

ACCURACY OF PERSONAL DATA

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

 

RETENTION OF PERSONAL DATA

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, when such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

 

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

We generally do not transfer your personal data to countries outside of Singapore. In the event that we may process your data outside of Singapore and in doing so will comply with the PDPA and other applicable laws.

Respecting your contact preferences

Nippon Paint is committed to complying with the Do Not Call (DNC) provisions. We have always been mindful of engaging our customers in a more targeted and relevant way.

We may send marketing messages to your Singapore telephone number if:

  • you have given us consent, OR
  • you have not registered with the national DNC Registry, OR
  • the sending of such messages is permissible under applicable laws and regulations.

Our marketing messages aim to update you about our exclusive offers, rewards programme and special deals.

If you wish to opt out, please write to Edmund Ng at edmundng@nipponpaint.com.sg.  Your request will be processed within 30 days.

Please note that after opting out, you may still continue to receive non-marketing messages permitted under applicable local laws and regulations.

Questions?

Feel free to contact our Data Protection Officer Edmund Ng at edmundng@nipponpaint.com.sg

You may also refer to our FAQ section for more details.

General Information

We may amend or modify this Policy from time to time, such as in response to changes to legislation. We remain committed to safeguarding your information and being open about our data protection practices.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE IN ANY EVENT FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY LOSS OF REPUTATION OR GOODWILL, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, SUFFERED AS A RESULT OF UNAUTHORISED OR UNINTENDED USE, ACCESS OR DISCLOSURE OF YOUR PERSONAL DATA.

Frequently Asked Questions

  1. What is ‘personal data’?

Personal data refers to data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access.

For more information, please visit Personal Data Protection Commission.

  1. Is there any type of data that is not covered under the PDPA?

All non-personal data (such as statistics, numbers and other information that cannot be linked back to an individual) and business contacts are not covered under PDPA.

For more information, please visit Personal Data Protection Commission.

  1. Are the rights of a child covered under the PDPA?

For any child below 13 years of age, the rights to consent, access and correction can only be granted by their guardians.

  1. How does Nippon Paint obtain my consent for collecting, using or disclosing my personal data?

You may have given your consent when you signed up for our services:

  • via Service Agreement form
  • via Contact Us form on website, Facebook, Instagram
  • when you join lucky draws, register and participate in our event and launches